Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
As a charity we receive numerous enquiries on a daily basis from members of the public related to cats and their welfare. Our enquiries volunteers are part of a passionate team of volunteers that help Cats Protection signpost and manage these enquiries. They help our cats by answering questions from members of the public, providing advice and signposting queries to other volunteers and employees if needed.
* Responding to enquiries over the phone from members of the public (you will have access to a divert service, so your phone number is not available to the public).
* Responding to enquiries on the helpline email.
* Liaising with different members of your branch for support in providing comprehensive information in response to specific queries when necessary
* Signposting queries and requests to other team members
Our enquiries volunteers usually spend 4 to 6 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.